FAQ

Question: Do you ship worldwide?

Answer: No. We only ship to the USA, Canada, UK, New Zealand, and Australia.

Question: How do I order?

Answer: Simply select your item, click the "ADD TO CART" button, and then go to your cart. After that, please click "checkout" and fill in your details.

Question: Can I trust this website?

Answer: We are committed to ensuring 100% purchase protection for your shopping on our website, secured by 256-bit encryption. You can benefit from a safe and secure online ordering experience. We do not store any of your information on our servers, only names and addresses (for shipping) and email addresses (for communication about your order). We will not trade or exchange your information.

Question: How can I pay?

Answer: All international credit/debit cards are accepted, as well as PayPal.

Question: Are my payments secure?

Answer: Yes, it's 100% secure. We do not share any information we collect through orders or contact inquiries. The information is solely used to complete your order or respond to your inquiry.

Question: How long does shipping take?

Answer: All packages are trackable.

• USA: Please allow 2 - 3 weeks for delivery after the tracking number is sent. Please note that in most cases it will be faster.
• Canada/UK/Australia/New Zealand: Please allow 2 - 4 weeks for delivery after the tracking number is sent. Please note that in most cases it will be faster.

Question: How do I receive multiple item orders?

Answer: In order to expedite the delivery of your order, we may ship items at different times from different shipping centers. Our goal is to get your order to you as fast as possible!

Question: Where do you ship the items from?

Answer: We have many customers worldwide, and we want to deliver the item as soon as we can. We ship our products from various suppliers from different channels worldwide to ensure timely delivery.

Question: I've put in the wrong shipping address and/or picked the wrong size/variant! Can I change it?

Answer: If this happens, email us as soon as possible. We might be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it. Contact us anyway, and we'll try to make it right for you. We know how frustrating it can be to pay for something you can't use.

Question: What if I don't receive my item? Do you guarantee delivery?

Answer: We 100% guarantee the delivery of every item! If you do not receive your order within the delivery window, simply contact us at info@quicot.com and we will take care of it!

Question: What if I want a refund?

Answer: We stand behind the quality of our products. If you are not happy with the quality or if the product arrives damaged, we will work together to solve the issue according to our Refund Policy (link below).

Note: Please be aware that during some peak periods of the year, such as Christmas, bad weather, or other factors, the shipping times of your items can increase. For more information, read our shipping policy section. Thank you.